Employee Relations Manager

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

As the Personnel Manager every day is specific, however you will mostly be responsible for:

• Handling all aspects of HR operations to ensure an efficient and professional work environment
• Maintaining employee records and ensuring compliance with labor regulations and hotel policies
• Handling employee relations issues, including conflict resolution, disciplinary actions, and grievances
• Managing compensation and benefits administration processes
• Creating and cultivating Colleague Engagement initiatives such as Winning Ways Recognition, Town Hall Meeting, Annual Colleague Party, Sports Events, Gatherings, Wellness programs, as well as updating internal colleague communication outlets ie, Plasma screens, notice boards, social media, etc.
• Delivering the best Guest Experience across all colleagues and new joiners as an ambassador of Human Resources
• Building the annual Engagement Strategy and ensuring all activities are designed around improving Colleague engagement and are meaningful to our colleagues
• Building relationships and collaborating across the business to understand and meet employee engagement requirements, whilst providing high levels of internal customer service
• Being the point of contact with contracted third party colleague service providers ie, transportation and colleague restaurants, to monitor consistency and quality, and complete the monthly reconciliation of invoices for finance payment

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field. Master’s degree is an added value
• Proven senior experience in Human Resources or similar role in the hospitality industry, preferably within a luxury hotel environment
• Strong knowledge of HR functions and best practices, including employment law and regulatory requirements
• Excellent interpersonal and communication skills, with the ability to build positive relationships with team members at all levels
• Demonstrated leadership abilities and strategic thinking
• Proficiency in HRIS software and MS Office Suite

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.