Duty Manager - Crowne Plaza Melbourne Carlton

Crowne Plaza Melbourne Carlton - Duty Manager

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travelers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

Are you ready to take your career to the next level with an iconic brand? We are looking for Duty Managers who can inspire and lead a team of professionals committed to delivering a unique and exceptional hospitality experience in Melbourne’s newest accommodation, dinning and events destination.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Leading, coaching, and developing a team of committed hospitality professionals
• Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
• Helping ensure the front office team delivers a great service, professional attention and personal recognition 
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being the first point of contact for any critical emergency situations

What we need from you

• Minimum Diploma or equivalent 
• 2 years’ front desk/guest service leader experience 
• Basic mathematics skills 
• Fluent in English, both spoken and written. Additional languages well regarded.
• Excellent communication, problem solving, reasoning and motivational skills 
• Long periods of standing in the front desk areas and occasional lifting of heavy items 
• Working knowledge of hotel property management systems like Opera beneficial 
• Willingness to work evenings and weekends 

What you can expect from us

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t meet every single requirement, but still believe you’d be a great for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.