Director of Human Resources

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Thailand, Bangkok

Hotel: Bangkok Lumpini Park (BKKCP), 952 Rama IV Road, 10500

Job number: 155329

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Director of Human Resources

What is the job?

As HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. 

Your day to day

People

•Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey

•Educate and train managers on HR disciplines to foster productivity and enhance performance

•Welcome and conduct new team member orientation

•Oversee maintenance of accurate and up-to-date personnel files and records for all employees

•Ensure hiring standards and applicable laws and regulations are followed

•Build great relations with outside contacts

Financial

•Help create and work within the HR budget.  

•Monitor staffing and labour standards to manage costs

•Mitigate financial risks associated with employee relations issues 

•Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest Experience

•Develop creative ways to inspire and motivate team members to provide guests with a unique experience

•Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction

•Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

•Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 

•Ensure compliance with relevant employment laws and hotel or company policies and procedures

•Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes

•Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

•In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation 

•Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team

What we need from you

•Bachelor’s degree / higher education qualification / equivalent  

•4 years’ of related experience in HR 

•Some supervisory experience also preferred 

•Professional HR designation preferred

•Ability to maintain confidentiality to the extent possible in all HR related matters 

•Must speak local language(s) 

•Other languages preferred

How do I deliver this?

We genuinely care about people and we show this through living out our Crowne Plaza service style of DARE to connect. It’s what connects every colleague to all our guests.

At the heart of our service style, four specific behaviours are what set us apart:

·Dare to make the first move: Be proactive and positive, be the first to greet and say hello and the first to take action and help our guests

·Adapt to the moment: Pay attention to our guests’ moods and needs and change our pace, tone and take action to help a guest when they need it

·Relate to business needs: Make sure we prioritize the right things that help our guests do what’s important and be productive

·Enable quality downtown: Make an effort to get to know them and make recommendations that help them make the most out of their free time

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

At Crowne Plaza® Hotels & Resorts our goal is to blend business and leisure to bring together people, places, and

possibilities through travel. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza we look for people who are confident, positive and inventive; people who excel in their role and help our guests succeed too.

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to belong, room to grow and room to make a difference. Find out more about joining us today by going to careers.ihg.com

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

Interested candidates, please contact Mr. Saudi Khaneng , HR Country Lead Thailand & The Maldives Email: Saudi.Khaneng@ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Director of Human Resources