Director of Housekeeping- InterContinental Los Angeles Downtown

Role Purpose

As Director of Housekeeping, you will manage the housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Manages a large number of housekeeping employees in a full-service, luxury, major flagship hotel which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests. 

Key Accountabilities

People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). 
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.

Responsible Business

• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.      Communicate and enforce policies and procedures. 
• Develop and implement procedures for managing the quality of housekeeping and laundry services.      Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.      Ensure that employees are advised of deficiencies and instructed on corrective action. 
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.

Financial

• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. 
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.

Key Skills & Experiences

• High School Diploma / secondary education / equivalent.
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
• Must be fluent in local language and other languages preferred.

What We Offer

This is a salary position and the range for this role is from $91,000.00 to $118,000.00. This range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Who we are

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.