Director, Operations – Indochina & Korea

Role Purpose

Responsible to deliver the regional and country operational strategy for Vietnam, Laos and Korea, and partnering regional functional business partners in the execution of the regional country plans, including supporting franchised portfolio properties. Drives the overall performance of the hotels within scope to maximize performance, profitability and return on investment

Key Accountabilities

• Develops and directly monitors the operational performance of key hotels, including financial performance / deliverables which support the overall objectives of the region,
• Maximize capital investment requirements to achieve IHG and owner’s expectations in revenue delivery, profitability, improvement of the asset value and return on investment of key hotels in the region,
• Manage costs, flow through / recover & scale initiatives to deliver budgeted GOP for region
• Overseas assigned regions hotel performance via General Manager's and hotel multi-unit leaders,
• Oversees the annual budget and business plans for countries within scope in Vietnam, Laos & Korea in alignment with regional objectives,
• Provides regular reports throughout the year on the financial and operational performance (vs plan) whilst working with finance to review and execute cost efficiencies in the field,
• Focus on soft metric strategies for; engagement, quality, loyalty, guest heartbeat, etc; for the region in collaboration with the Operations Support function
• Work with the New Hotels Opening Team to ensure the successful opening of hotels
• Collaborating with Regional Commercial function to ensure appropriate sales & marketing plans in place to drive topline performance and achieve regional objectives, 
• Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached and diversify sources of revenues,
• Drive the R&B strategies of the region to achieve R&B metrics and increase our footprint in luxury R&B presence in the market,
• Ensure appropriate handling of community/media related inquiries effectively and in line with the regional communications function,
• Foster the development of a positive work environment for all corporate and hotel colleagues,
• Prioritize senior talent pipelining and a culture of learning in the region, including selection of InterContinental priority hotel talent and mentoring responsibility for multi-unit leaders and high potentials,
• Act as key Owner Relationship Manager

Education  

• Bachelor’s degree in Hotel Management or equivalent

Experience  

• 15+ years of operational experience, 3+yrs experience in a multi-unit leader role, or an equivalent combination of education and experience. 

Technical Skills and Knowledge

• A strong background in operating hotels across competitive markets
• Senior multi-unit and cross-country exposure
• An outstanding leadership style that engages the team
• Sound business acumen
• A passion for delivering superior results
• A commitment to transfer knowledge
• Strong Leadership skills in managing a senior team to drive for results
• An ability to manage complex stakeholder relationships