Crowne Meeting Manager
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Muscat
Hotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113
Job number: 130439
We are seeking an enthusiastic and experienced Crowne Meeting Manager to join our team. This position is responsible for managing all aspects of our banquet & conference sales operations to achieve optimum departmental revenue targets and for planning and communicating all aspects of booked group banquet and catering events and goals.
Essential Duties and Responsibilities:
Sales and Client Relations:
- Conduct sales visits, make telephone calls, write letters, send emails, and extend invitations to clients to visit the hotel.
- Follow up on all inquiries promptly and efficiently.
- Entertain clients to secure business or strengthen ties when required.
- Negotiate terms pertinent to the sale of banqueting services.
- Conduct site inspections and familiarization tours with potential clients.
- Conduct client interviews to understand their needs and tailor services accordingly.
- Attend trade shows and sell banquet space as directed.
- Establish leads from newspapers, magazines, and relevant industry documents, and follow up.
- Maintain a regular pattern of sales calls and follow up consistently.
- Monitor competitor activities and utilize information when developing strategies.
- Develop and maintain relationships with business generators, meeting and convention planners, visitors/convention bureaus, travel agents, tour operators, airlines, corporate accounts, government departments, and other producers closely allied to hotel business.
- Assist in the coordination of banquet sales/promotional events and activities.
Event Planning and Coordination:
- Communicate in a timely manner with customers, both internal and external.
- Maintain menu pricing and cost.
- Meet with Banquet Operations Manager and Food & Beverage Director to discuss menus, planning of new events, and brainstorm new ideas to generate revenue for the Hotel.
- Maintain a 24-Hour Response Guarantee and Daily Meeting Debrief set by the Hotel.
- Be familiar with all pertinent documents and able to explain elements contained within the sales agreement as requested by the customer.
- Prepare pertinent documents for each booking including but not limited to: banquet event orders, group resumes/profiles, and various service orders and forms.
- Work closely with all departments across the hotel to ensure smooth execution of all events.
- Attend group resume, banquet event order, and sales meetings.
- Prepare and/or approve daily and final billing for each group during and after their stay. Post charges, payments, and deposits for groups as needed.
- Ensure all event details are documented by a signed BEO and all changes are shared and communicated with hotel staff as needed.
- Communicate all important details, changes, and guarantees for each event to all affected departments.
- Ensure that the client has met the contracted F&B minimum.
- Assist co-workers in assisting with their clients when no other Conference Service Managers are available.
Administrative and Miscellaneous:
- Maintain a current knowledge of industry trends, market conditions, and product offerings.
- Effectively explain the features, benefits, capabilities, and limitations of the Hotel’s food and beverage outlets, meeting facilities, hospitality, and services, in order to assist with client inquiries.
- Perform other tasks as needed by the DOS or GM.
Qualifications:
- At least 2 years of hospitality experience, or 2 years of convention services experience.
- 4-year college/university degree preferred.
- Strong sales and negotiation skills.
- Excellent communication and interpersonal skills, including public speaking experience.
- Ability to understand and interpret financial data.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and meet tight deadlines.
- Strong computer skills in MS applications (Excel and Word).
- Competence in Delphi and Opera preferred.
- Valid driver’s license required.
Working Environment:
- The majority of the time is spent in a typical office environment.
- Depending on business demands, this individual may be required to work overtime and/or some weekend/evening hours.
- A professional appearance suitable for sales meetings with group representatives is required.
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