Crowne Meeting Executive 皇冠会务主任
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Hainan, Sanya
Hotel: Sanya Yazhou Bay (SYXYA), Yacheng Creative Industry Park
Job number: 130893
- Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
加强对酒店主要目标领域的深度了解和认识，确保产品与服务超前于竞争对手，以使宾客满意度最大化。 - Prepare Weekly Events Forecast and seize upselling opportunities
编制每周会务预测报告并为团队追加销售的机会提供。 - Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
确保及时的跟进并争取与客户和相关部门的战略伙伴关系，以推动极致的转换率。 - Ensure timely delivery of Master Invoice to customers and facilitate payment
确保及时为客户提供总帐单并协助付款。 - Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated & reconciled
在批准的部门预订指南范围内，协商餐饮价格，会务场地及酒店服务。 - Communicate to his/her superior any issues encountered and other relevant information
充分地与皇冠会务销售总监正确地汇报问题及其它相关信息。 - Attend and participate in training sessions, daily briefings and other meetings as required
参加培训课程、每日例会和要求的其它会议。 - In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在会前计划程序中，向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、 餐饮协调、餐台布置、装饰选择等，以提高会务的效果和效率。 - Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
确保团队每天与每位会务策划人会面，总结当日会务，审查消费情况、账单及协议结算之外的开支， 并审核预计的最终账单 - Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
计划并与客户和餐饮服务员工召开会前准备会，确定有可能提升宾客体验的地方。 - Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
对照客户满意度调查表分析并采取行动以提高服务，确定更多的业务机会。 - Develop awareness and reputation of the hotel and the brand in the local community
在当地社区中打造酒店和品牌的认知度和知名度。 - Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
协调各项安全措施，确保会务在干扰和问题最少的情况下顺利运行。指导并建议客户有可能减少浪费， 节约能源，对环境影响最小化的会议选择和可替换的其它选择。 - Perform other duties as assigned.
执行被分配的其它工作。
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