Concierge Team Leader - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

As a full time Concierge Team Leader, you’ll be the face of our hotel and the heartbeat of the guest experience. You’ll lead and inspire the Concierge team to deliver exceptional service and ensure every guest feels welcomed, informed, and cared for from the moment they arrive until they depart.

Your day to day

• Lead and motivate the Concierge team to consistently deliver IHG’s service standards.
• Coordinate guest services including transportation, tours, restaurant reservations, and special requests.
• Act as the main point of contact for guests and ensure personalised, seamless experiences.
• Handle guest feedback and resolve any issues promptly and professionally.
• Collaborate with Front Office and other departments to ensure smooth daily operations.
• Support the Chief Concierge with operational duties.

What We Need From You 

• Previous experience in a Concierge or Front Office role, ideally within a luxury or upscale hotel environment.
• A passion for guest service and in-depth knowledge of the local Brisbane area.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to multitask under pressure.
• A confident leader who leads by example and inspires a culture of service excellence.
• Must have a valid QLD Open Drivers Licence
• Flexible to work weekends and evenings across a 7 day roster
• Australian working rights 
• Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe 

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What You Can Expect From Us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.