Concierge Supervisor

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Senior Concierge, you’ll lead the team to respond to guest requests and enquiries to ensure complete guest satisfaction. 

You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.
• Support any needs at the desk or door while ensuring the lobby looks great.
• Support other areas of Front Office Department as needed to ensure smooth and efficient operations.
• Contribute to hotel revenues –e.g. through tour and transportation bookings.
• Promote the hotel’s other businesses such as F&B at every opportune moment.
• Deliver a memorable experience to guests with a swift and personal service –not forgetting to recognise and record guest preferences.
• Resolve guest issues and use their feedback to improve guest satisfaction

What we need from you:

• At least two years‘ experience in an upscale hotel / equivalent environment as a Concierge or related role
• At least one years’ supervisory experience or equivalent combination of education and experience
• Fluent English is essential, any additional other languages would be great
• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength –with occasional lifting of items up to 23 kilograms and or push/pulling heavy objects
• Local knowledge and experience are an advantage
• Your problem-solving skills will turn issues into opportunities so every guest leave with great memories.
• Ability to handle high-pressure situations calmly and efficiently.
• A customer-focused mindset with the ability to anticipate guest needs
• A full Australian Driver’s Licence(manual) and excellent driving skills

What you can expect from us:

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey 

Free staff meal on shift 

Full uniform provided, laundered in-house 

Paid birthday leave in addition to your annual leave 

Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills 

You have the opportunity to fast track your career with a growing global company 

Popular hotel perks and discounts on the retail platform 

Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! 

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 

 So, join us and you will become part of our ever-growing global family.