Concierge
Hotel Brand: InterContinental
Location: United States, Indiana, Indianapolis
Hotel: Indianapolis (INDMK), 17 West Market Street, 46204
Job number: 134080
About IHG and the InterContinental Indianapolis
InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025.
This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170
Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.
This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.
Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:
- Do the right thing
- Show we care
- Aim higher
- Celebrate difference
- Work better together
At IHG we promise to give colleagues:
- Room to Belong: Enable
- Room to Grow: Enrich
- Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
- Thoughtful
- Cultured
- Remarkable
The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:
- We Invite Discovery
- We Embrace Empowerment
- We Champion Possibility
About this position
We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Building guest relationships through a swift, professional and highly personal service
- Collating and sharing expert local knowledge of events, places of interests and restaurants
- Resolving guest issues and using their feedback to improve guest satisfaction
- Delegating duties to your team while also setting exceptional standards
- Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality
- Leading the way as a brand ambassador to promote the hotel’s other businesses
Qualifications and Expectations:
- Communication and customer service skills
- Hands-on experience with brewing equipment
- Knowledge of various hot and cold beverage recipes and espresso production
- Strive for excellence in an eager and motivated manner
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Passion for coffee and coffee artistry
- A High School diploma / qualification. College and university degree would be a bonus
- At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
- Fluent English and local language are essential, any additional languages would be great
- At least one years’ supervisory experience or equivalent combination of education and experience
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
