Cluster Security Manager

About us

InterContinental Singapore Robertson Quay

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Holiday Inn Express Singapore Clarke Quay

Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

Your day to day

Lead hotel security duties and procedures to ensure the safety and security of guests, employees and property’s assets and fulfil relevant responsibilities of being part of the hotel’s Company Emergency Response Team (CERT) in assisting with any crises or Emergencies.

Setting goals and managing performance and deadlines in ways that comply with company's plans and vision for the Team. Organizing workflow and ensuring Team’s productivity is being achieved while providing coaching and Development.

People

• Manage the security department including Team’s performance, key job responsibilities, and regular training.
• Manage the development and implementation of departmental standards, including disciplinary or other staffing-human resources-related actions in accordance with Company rules and policies.
• Plan and organize work and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.
• Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Lead and manage risk assessment of various parts of the hotel as required.

Guest Experience

• Prepare security plan for specific events/functions as required for VIPs, High Profile guests, Government, Owners, Royals, etc.
• Be thoroughly familiar with the property layout, design, entry, and exit points to lead and direct guests whenever possible.
• Supervise and assist with Emergency drills, evacuate premises, and contact appropriate emergency services if required.
• Ensure checks are conducted on fire panel, fire hosereel, fire barriers, fire exit doors, and all safety equipment to be in good working order.

Financial

• Working with Finance on controlling labor costs and expenses within the Security department.
• Proactively lead risk containment initiatives at the hotel for the overall safety and security of the business.
• Assist with establishing documentation and confidential reporting systems to ensure that appropriate investigation and results are available for current litigation/settlement and future reference.

Responsible Business

• Establish good communication and goodwill with informal leaders and relevant members of the local community.
• Ensure that all security personnel as well as hotel staff are adhering to P&P and security procedures.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Coordinate with the local investigator in crimes & accident handling and investigating.
• Liaise with external organizations, including emergency services regarding security and safety issues.
• Ensure that the Fire Command Centre is never left unattended and attend to all alarms, medical & fire emergencies, and other similar matters.
• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan and be familiar with the location of fire alarms and firefighting equipment.

What we need from you

• Must possess PLRD license with relevant employment grading;
• Physically fit and active, able to work shifts, weekends, and/or holidays;
• Minimum Diploma qualification with at least 5 years of working experience in a similar capacity, in the hotel industry;
• Certified First Aid Trained with CPR & AED;
• Good leadership skills and able to lead a team;
• Great communication skills with Guests and colleagues;
• Analytical, problem solving, reasoning and organizational skills are required;
• Computer skills including the use of program such as Microsoft Outlook, Word, Excel, PowerPoint.

What we offer

In return for your hard work, you can look forward to a highly competitive compensation and benefits package – including:

• 5-days work week
• Birthday Off
• Learning and Development Opportunities
• Medical Benefit
• Dental/ Optical/ Health Screening Benefit
• Insurance Coverage
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com