Cluster Reservations Agent - voco® Al Khobar

At voco® Al Khobar, you’ll find contemporary style combined with warm hospitality and a great location. We’re 5 minutes from the Eastern Province business hub, and a short drive from Khobar Sea Front promenade or the fashion boutiques of Dhahran Mall.

Our welcoming hotel makes life easy for business travelers and families looking for downtime. We have secure complimentary parking, and separate facilities for men and women in our spa and Fitness Centre. Inviting guest rooms have a subtle design and quality bedding, as well as refreshing power showers in spacious, marble bathrooms. You’ll find executive desks and complimentary WiFi in each room too, while thoughtful voco™ extras include Smart TVs, fragrant this works toiletries and picture windows with downtown views. Upgrade to an Executive Suite and we’ll add in separate living space and a Jacuzzi.

Responsibilities:

• Answer incoming calls and emails from potential guests, providing clear and accurate information about rates, availability, and amenities
• Upsell guest rooms and packages when appropriate to increase hotel revenue
• Process reservations made by phone, email, and online booking engines in a timely and efficient manner
• Assist supervisor in handling cancellations and changes to reservations in accordance with hotel policy
• Assist supervisor in training new reservations agents on company policies and procedures
• Assist with the development and implementation of marketing campaigns designed to increase occupancy levels
• Generate weekly, monthly, and annual reports detailing reservations activity and trends
• Work closely with other departments within the hotel to ensure smooth and coordinated operations
• Respond to guest inquiries and complaints in a professional and courteous manner
• Perform other duties as assigned

Requirements and skills:

• High school diploma or equivalent
• 2-3 years’ experience in customer service, hospitality, or related field
• Proven supervisory experience
• Excellent communication, interpersonal, and leadership skills
• Ability to work well under pressure and multitask in a fast-paced environment
• Proficient in Microsoft Office, with aptitude to learn new software and systems

What you will get?

What we offer Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.| |Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.