Banquet Captain

Banquet Captain

A truly successful event goes beyond just great food and a stunning venue – it’s about creating an experience that guests will never forget. That’s why we’re looking for a Banquet Captain who is confident in leading a team to deliver exceptional service, ensuring every event runs smoothly and our guests leave with smiles on their faces.

A little taste of your day-to-day
Every day is different, but you’ll mostly be:

• Leading the banquet team with a focus on delivering impeccable service for every event, from setup to breakdown
• Coordinating with event planners, chefs, and other staff to ensure all guest needs are met and expectations exceeded
• Supervising the service team, ensuring all staff are following protocols and providing the highest level of service
• Managing the flow of events, ensuring that timelines are adhered to and guests are attended to promptly
• Ensuring banquet rooms are set up and cleaned according to event specifications, keeping everything organized and efficient
• Handling guest inquiries and resolving any issues that arise during events with a professional and positive attitude
• Maintaining a safe and welcoming environment, including monitoring food safety standards and alcohol service compliance
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What we need from you

• Strong leadership skills, with the ability to motivate and direct a team in a fast-paced environment
• The ability to lift, push, and pull heavy objects up to 50lbs (23 kg) as needed, which may also require bending and kneeling
• Strong communication skills – you’ll need to be clear, welcoming, and approachable with both guests and team members
• A great attention to detail and the ability to multi-task, ensuring everything runs smoothly even in high-pressure situations
• The flexibility to work evenings, weekends, and holidays as needed for events
• A thorough understanding of event procedures and safety guidelines, especially related to food handling and alcohol service

What you can expect from us
We provide everything you need to succeed, from a competitive salary to a range of benefits designed to help you live your best work life. This includes a full uniform, discounted room rates, and top-notch training in the industry.
We’re committed to creating a diverse and inclusive environment where everyone feels welcome. At IHG Hotels & Resorts, we believe that our people are our greatest asset, and we encourage you to bring your whole self to work. We offer equal opportunities to all applicants and employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
We promote a culture of collaboration and support through our myWellbeing framework, helping you achieve a healthy balance in both your professional and personal life.
Join us, and you’ll be part of a global family that values growth, inclusion, and making a difference.

The hourly pay rate for this role is $17.25. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.