Assistant Spa Manager Six Senses Crans Montana

Operational Ownership 

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget. 

I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.  I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity. 

My scope of work includes:

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. 

Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. 

Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices. 

Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests. 

Regularly meet with Director of Wellness /Spa Manager to plan next steps in spa operations and liaise with involved departments. 

Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.  

Understand the policy on guaranteed reservations and no-shows. 

Process advance deposits on reservations. 

Oversee the management of the guest history and profile system in conjunction with the Spa Manager.  

Conduct site inspection and ensure all details in place ready for daily operations.  

Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.  

Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar. 

Track, reconcile and present any financial forms (invoices, expenses, purchase orders). 

Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.  

Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards. 

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. 

Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.  

Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law. 

Control that my department’s budget is strictly adhered to, and all costs will be continually monitored and controlled to drive profitability, while considering the preservation of required standards with every decision made. 

Submit legally required and confidential documentation related to my department. 

Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications. 

Perform any additional duties given to me by the General Manager. 

LQA/Chameleon Assessments 

Generate Commission report for hosts on a montly basis 

Estimativas Freelancers 

Comp Report   

Schedules 

Holidays map 

Online Report – Daily budget 

Reception & Butlers – development  

Performance reviews – Ensure they are being done twice per year and compliance 

Interview new staff - Reception team & butlers   

Uniforms for hosts - order & keep accurate inventory 

Flash Report 

Track and ensure accuracy of Idonic/Assiduity sheets  

Trainees – induction, daily supervision and development  

Create Fliers & Promotions for each wellness activity  

Responsible for promoting, incentivizing and tracking monthly external guests 

Development of New SOP and ensure compliance with the current ones (Reception, Therapists and Butler) 

Liase with Spa Supervisor on a weekly basis to ensure inventory control and accuarte planification/forecast of products needed 

Create/Analyse and ensure VIP in room amenities represent wellness and ensure maximum quality – followed by potential retail sales.