Assistant Restaurant Manager-Crowne Plaza Jordan Dead Sea Resort & SPA

Assistant Restaurant Manager 

Crowne Plaza Jordan Dead Sea 

Ensure the highest standard of Customer Care and Service at all time. 

Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.

 Key Responsibilities

• Supervises the day-to-day function of all restaurant employees sales and costs.
• Supervises the prompt efficient serving of the food and beverages in the restaurants.
• Develops formal training plans and implements on the job training sessions for restaurant employees.
• Participates in service in accordance with the requirements and practices of the restaurant.
• Ensures hotel grooming and appearance standard are met.
• Assist the restaurant manager in controlling stock for daily use to ensure service requirements are met.
• Schedules guest reservations.
• Maintain effective employee relations.
• Assists in controlling a quality level of production and guest satisfaction.
• Acting restaurant manager in the absence of the restaurant manager.

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests 
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude 

• Taking appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers 

Health, Safety and Security

• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

• Familiarize yourself with emergency and evacuation procedures

• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

General

• Comply with the Company’s Corporate Code of Conduct

• Familiarize yourself with the company values and model desired behaviors

Perform tasks as directed by the Manager in pursuit of the achievement of business goals