Assistant Housekeeping Manager Six Senses Crans Montana

In this role, I will support the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget. 

I will work strategically with the Housekeeping Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.  I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity. 

My scope of work includes:

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. 

Focus on the rejuvenation of my department:  both in rooms and in public areas. 

Assist on ensure processes are constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. 

Assist and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices. 

Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards. 

Assist to lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service. 

Support to provide an exceptional guest experience. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests. 

Assist my department on complying with all legal, statutory and financial requirements. 

Review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards. 

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. 

Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.  

Assist on ensuring that all activities within my department are carried out ethically, honestly and within the parameters of local law. 

Assist on the control of my department’s budget. Budget should be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. 

Prepare and submit legally required and confidential documentation related to my department. 

Attend or conduct the designated meetings and briefings as instructed by the General Manager  with a two-way flow of pertinent information and communications. 

Perform any additional duties given to me by the General Manager.