Assistant F&B Manager - InterContinental Chiang Mai The Mae Ping

Key Responsibilities:

Operational Management:

• Assist in managing day-to-day F&B operations, ensuring quality and service standards are consistently met across all outlets.
• Monitor and maintain high levels of guest satisfaction through regular interaction and feedback collection.
• Oversee the scheduling, staffing, and training of F&B team members to ensure efficient and effective operations.
• Ensure all health, safety, and hygiene standards are strictly adhered to in accordance with local regulations and hotel policies.

Financial Management:

• Assist in preparing and managing budgets, forecasts, and financial plans for the F&B department.
• Monitor and control costs, including labor, food, and beverage, to achieve financial targets.
• Implement effective inventory control measures to minimize waste and optimize stock levels.
• Assist in analyzing sales data and market trends to develop strategies for revenue growth and cost reduction.

Team Leadership & Development:

• Support the recruitment, training, and development of the F&B team to ensure a high level of performance and engagement.
• Provide ongoing coaching, mentoring, and performance feedback to team members.
• Foster a positive and collaborative work environment, promoting teamwork and a culture of excellence.

Guest Experience:

• Ensure that all guests receive a personalized and memorable dining experience, exceeding their expectations.
• Address and resolve guest complaints and feedback in a professional and timely manner.
• Collaborate with the culinary team to develop innovative menus and dining experiences that align with guest preferences and brand standards.

Strategic Planning:

• Assist in developing and implementing F&B strategies that align with the overall business objectives of the hotel.
• Support the Director of Restaurants & Bars in driving marketing and promotional activities to enhance the visibility and appeal of the hotel’s dining venues.
• Participate in regular departmental meetings to discuss performance, strategies, and action plans.