Assistant Chinese Restaurant Manager (Thai) at InterContinental Chiang Mai The Mae Ping

Key Responsibilities:

Guest Satisfaction:

• Deliver exceptional guest experiences by ensuring that all guests receive outstanding service, personalized attention, and a warm welcome.
• Act as a point of contact for Chinese-speaking guests, ensuring their needs and preferences are understood and met.

Team Leadership:

• Supervise, motivate, and train restaurant staff, setting performance expectations and maintaining a positive work environment.
• Collaborate with the Restaurant Manager to manage staff schedules and ensure appropriate staffing levels.

Operations Management:

• Oversee day-to-day restaurant operations, including opening and closing procedures, table assignments, and reservation management.
• Monitor and manage inventory, ordering, and the quality of food and beverage offerings.

Quality Assurance:

• Enforce the highest standards of food and service quality to consistently exceed guest expectations.
• Conduct regular inspections to ensure cleanliness, hygiene, and adherence to safety and sanitation standards.

Guest Engagement:

• Foster relationships with guests, taking the initiative to address concerns and ensure their needs are met promptly.
• Encourage upselling and suggestive selling techniques among the staff to enhance the guest experience and revenue.

Financial Management:

• Assist in budget preparation and control expenses while maximizing restaurant revenue.
• Monitor and analyze financial reports to identify opportunities for cost reduction and revenue growth.

Communication and Reporting:

• Maintain open and effective communication with the Restaurant Manager, other department heads, and team members.
• Prepare and submit reports related to restaurant performance and guest feedback.