餐饮服务经理

Under the direction of the Director of Food and Beverage or delegate, and within the limits of established InterContinental Hotels Group Policies and Procedures, assists in overseeing and directing all aspects of the Food and Beverage operation. Assists the Director of Food and Beverage and Executive Chef in all responsibilities, to replace them in their absence and to assist in any of the outlets or banquets when necessary.

在洲际酒店集团的政策和程序下，配合和协助餐饮总监的工作，并协助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的情况下，全权代理餐饮部去协助各个餐厅或者宴会。

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control costs and expenses with a focus on food and beverage cost monitor, labor management and breakage/spoilage/loss control.

参与准备部门年度预算与财务计划，重点通过监控食品酒水成本，控制人力成本，控制破损、丢失、报废和各项费用。

Assists in the identification of market needs for both hotel guests and the local market.

协助分辨酒店住客和当地市场的市场需求。

Outlet in bringing all Outlet Managers, Chefs and the Banquet Sales Manager up to date with market needs and trends and ensuring that their product meets these requirements.

给所有餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势，确保他们的产品能够迎合这些需求。

Assists in monitoring and analyzing the activities and trends of competitive restaurants, bars and other hotel banqueting departments.

监督和分析竞争者的活动和趋势。

Assists each Outlet Manager and the Banquet Sales Manager in the planning and implementation of effective marketing plans to ensure maximum revenues and profits.

协助各个餐厅经理和宴会销售经理规划和实施有效的市场销售计划，以确保最高的利润。

Participates in the preparation of the hotel's revenue plan and marketing programs

参加酒店收入计划和市场销售项目的准备工作。

Monitors local competitors and compare their operation with the hotel Food and Beverage operation

关注本地竞争者，与他们的餐饮部作比较。

Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。

Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训，保证为他们配备完成工作所需的各种工具和设备。

Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。

Assist each manager in planning and implementing effective training programs for their respective associates, in conjunction with the Training Manager and Departmental Trainers

与培训经理和部门讲师一起帮助各个餐厅经理作计划和对他们各自的员工执做有效的培训。

Assists each Outlet manager in maximizing productivity and associate morale and in maintaining discipline

帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。

Assists in the training and developing F&B Managers so that they are able to operate independently within their own profit centers

培训和开发餐饮部经理以便于他们可以独立的工作。

Assists in managing the day-to-day operation of the Food and Beverage sections and informs the Director of Food and Beverage or designate, of any major decision taken which did not require his/her action and any other relevant information

协助管理餐饮部每天的运作，及时的汇报给餐饮总监，或者委派、通知相关人员及相关信息。

Assumes the duties and responsibilities of the Director of Food and Beverage in his absence

当餐饮总监不在时，全权代理餐饮部。

Conduct routine inspections of Food and Beverage outlets and take immediate actions to correct any deficiencies.

对餐饮部各部门进行例行检查，若发现任何问题马上采取行动。

Assists the Director of Food and Beverage in developing popular menus and beverage list offering guests’

value for money in accordance with IHG guidelines.

协助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。

Assists the Director of Food and Beverage and Executive Chef in monitoring service and Food and Beverage standards. To work with the Outlet Managers, Banquet Service Manager and Outlet Chefs to take corrective action where necessary.

在监督服务和餐饮标准的方面协助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作，纠正错误的行为。

Assists the Director of Food and Beverage in keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters

协助餐饮部总监更新酒店政策和流程的归档，更新所有餐饮部文件。

Assists the Director of Food and Beverage in setting Food and Beverage goals and developing strategies, procedures and policies

协助餐饮总监制定餐饮部的目标并开发策略、流程和政策。

Assists the Director of Food and Beverage in determining the minimum and maximum stocks of all food, beverage, material and equipment

协助餐饮总监做食物、饮料、原料和设备最小和最大存储量的决定。

Assists the Director of Food and Beverage in settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines

根据洲际集团的标准协助餐饮总监制定所有食物、饮料和设备的采购的标准。

Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits

通过贸易的文献、酒店的显示和实地调查，保持餐饮部市场趋势、体系、实践和设备的知识。

岗位要求

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. Must speak local language. Must obtain certifications or permits as required by local governmental agencies.

酒店管理、烹饪或相关专业学士及以上学历或同等资历，4 年以上相关工作经验含管理经验。必须掌握本地语言。必须持有本地政府部门规定的证书或许可证。

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training

在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

需要频繁用到数学技能，包括基本数学、预算、利润/损失概念、百分比率和差异变通等。

Problem solving, reasoning, motivating, organizational and training abilities are used often.

经常需要运用问题解决、推理、激励、组织和培训等能力。

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

需持有本地或州省政府机关法规规定的酒水证书、餐饮服务许可或有效的健康证明。