预定文员/主管 Reservations Agent/Supervisor

·         Accept wait list reservations

接受等候单上的客人预订

·         Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

·         Manage “no show” reservations by investigation and recording of same

调查和记录未按预订抵店的预订情况

·         Record special billing arrangements for groups and conventions

对团组或会议的特别账单安排进行记录

·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系要求信用审批的预订事宜

·         Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，酬宾，促销活动的信息

·         Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

·         Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理人和商业机构的报告等）

·         Prepare reservation sales reports

准备预订销售报告