销售经理 Sales Manager

DUTIES AND RESPONSIBILITIES 工作职责

The Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales.
在酒店关系网和酒店级别范围内及由销售总监制定的内部规定范围内，完成自己的任务
Control customer database mailing list and ensure it updated constantly.
控制客户的信息库和通讯名录并保证不断更新。
Maintain existing business and develop new accounts.
保持现有客户并发展新的客户。
Maintain good business relationship with all producers.
同客户保持良好的商业关系。
Complete weekly entertainment and weekly activities plan.
完成每周的款待和活动计划。
Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.
对团队和商务散客通过电话销售、访问、邮寄开展销售活动。
Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.
确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。
Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.
保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。
Keep clients advised of latest information regarding hotel’s development.
记录客户对于酒店发展的建议和最新的信息。
Familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.
熟悉酒店电脑及数据系统的运作和应用程序。确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。
Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banquet etc.).
关注及配合好整个酒店尤其是主要运作部门对客服务（前厅部、客房部、餐饮部、宴会厅等）。
Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated
提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。
Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to DOS.
密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集最新的准确信息并反馈给销售总监。
Promotes the hotel as often as possible through entertaining，conducting, site inspections, presentations etc. of the hotel.
通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。
At all times, promote a positive image of the hotel in all forms of contact.
在随时随地对客发生的联系中提高酒店的正面形象。
Develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。
Promote and sell hotel to be the most popular meeting/banquet venue while concentrating on room sales, maximally utilize all the meeting/function rooms and achieve the highest revenue desired and targeted.
在加强房间销售的同时，推荐酒店的会议、宴会。最大限度地利用会议及多功能厅的设最大限度地利用会议及多功能厅的设施设备，以取得所预计的最高目标。
Organize and submit weekly sales report to the DOS
组织并提交每周销售报告给销售总监。
Ensure that all new clients have no negative credit references.
确保所有新客户均无没负面信用的记录。
Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse
确保所有提交给上司的商业报告都按要求快速准确完成。

QUALIFICATIONS AND REQUIREMENTS 任职要求

Minimum of 2 years Sales management experience, preferably in the luxury setting
至少2年的酒店销售经验，奢华品牌五星级优先
A strong understanding of overall hotel business
有很强的五星级酒店市场及生意拓展理念
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法
Must have the ability to understand local markets that affect the business of the hotel
必须有能力了解，影响酒店业的当地市场情况
Strong oral and written communication skills
强烈的口头和书面沟通能力
Ability to communicate at all levels
优秀的与各个阶层的沟通能力
Ability to train and develop new team members
能力的培养和发展团队新成员
Computer skills (word processing, spreadsheet, and presentation software)
计算机技能（文字处理，电子表格和演示软件）
Language skills: English and Mandarin Chinese
语言技能：英语和中文