迎宾员Hostess / Host

DUTIES AND RESPONSIBILITIES 工作职责

• Provide a warm andfriendly welcome to all guests. 

为所有的客人提供热情友好的欢迎

• Answer the telephonecalls and handle enquiries. 

答复和处理电话种客人的疑问

• Lead guests to thetable and seat them only if the table is fully set-up. 

在桌子已经摆放好的情况下, 引领客人到桌子就座

• Assist in the operationduring busy periods.

在餐厅高峰期协助餐厅的运作

• Have a thoroughunderstanding and knowledge of all food and beverage items in the menu.

对菜单中的所有的食品的酒水有彻底的熟悉的了解

• Ensure that thereception desk and surrounding area is kept clean and organized at all times.

时刻保持接待台和周围工作区域内干净整洁

• Handle guestcomplaints, requests and enquires on food, beverage and service.

处理客人对食品, 酒水和服务的投诉, 要求和疑问

• Establish rapport withguests, maintaining good customer relationships.

与客人建立和谐的关系, 保持良好的客户关系

• Maintain and update therestaurant guest history data.

维持和更新餐厅客人的历史资料

• Maintain a legible andup-to-date reservation book.

保持预定本的清晰和更新最近信息

• Assist in carrying outquarterly, bi-yearly, yearly inventory of operating equipment.

协助对餐厅设备进行季度, 半季度, 年度的盘点

• Carry out any otherreasonable duties and responsibilities as assigned.

协助完成其他分配合理的任务和工作。

• Monitor musicselection/level as “Outlet Music Standards”

监督餐厅音乐的选择播放是否合乎餐厅音乐的标准

• Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards

根据餐厅的标准，陪同护送客人到他们指定喜欢的或者预定的位置入座。

• Take telephone bookingsand document in the Reservation book according to restaurant standards

接受电话预定并根据餐厅的标准记录在预定本上。

• Be attentive to guestsand resolve their complaints where possible, reporting all incidents to yourSupervisor 

随时留意客人并处理客人的投诉，并将事件经过汇报给主管。

• Maintain responsibilityof cleanliness of hostess stations 

有责任维持资客台的卫生清洁。

• Maintain responsibilityof cleanliness of all menus and drink menus 

维护所有菜单及酒水单的干净整洁。

• Assist with beverageservice

协助酒水服务

• Assist with foodservice

协助食品服务

• Maintain detailedknowledge of menu, including daily specials

详细了接菜单细节包括每日的特殊菜式。

• Ensure tables arecleared quietly and efficiently

确保安静快速的清理餐台

• Complete docketsaccurately and clearly

准确清晰的完成记事表。

• Maintain currentinformation on all general activities of the hotel

跟进酒店最近的所有活动概况。

• Ensure the restaurantis ready to receive guests prior to opening and that both wait staff and tablesare ready in line with opening standards

保证在开餐时间之前所有楼面服务员以及餐前准备餐台就绪, 并做好迎接客人的准备。

• Ensure restaurantoperating equipment is clean and in working order

确保餐厅运营的各用具的干净以及工作的需要。

• Maintaining impeccableuniform and personal presentation standards in accordance with hotel policy

保持制服的干净整洁和个人的仪容仪表合乎酒店的方针政策

• Welcoming guests to theRestaurant, by using the guest name

欢迎客人的到来, 并且称呼客人的名字

• Inquiring if they havea reservation and noting it in the reservation book if they do

询问客人是否有无预订

• Creating a reservationfor them with their dining preferences if they do not and noting it in thereservation book

如果客人没有预订, 我们可根据他们用餐的选择做个预订

• Being attentive toguest requests

专心留意客人的要求

QUALIFICATIONSAND REQUIREMENTS 任职要求

• Complete Tertiary education. Experience in thehospitality industry, similar position experience in an international chainedhotel is preferred. Knowledge of food and beverage product and service.

高等教育学历，具备酒店行业工作经验，在国际连锁酒店工作经验者优先。具有一定餐饮产品知识及服务技能。