礼宾部主管/领班 Concierge Supervisor/Captain

DUTIES AND RESPONSIBILITIES 工作职责

• Ensure that all guest's baggage are received and deliveredupon arrival and departure even for baggage storage pertaining to the procedurelaid down in the Inter-Continental Hotels & Resorts Front Office Manual

当客人抵店或离店时根据洲际酒店前厅部手册标准操作程序确保所有客人收到行李。

• Be thoroughly aware of arrivals and departures of each daywith emphasis on VIP's,Priority Club Members,groups and meetinggroup movements.

充分的了解每一天重要客人，优悦会会员、团队客人、会议团队客人抵达和离店情况。

• To work closely with Guest Relations Officer to ensurebaggage for VIP's,Priority Club Members are delivered promptly

与宾客关系主任紧密合作确保重要客人和优悦会会员的行李可以迅速送达

• To assist the Doorman and supervise on traffic control alongthe driveway during peak hours

在高峰时期协助门童控制酒店交通车道。

• Conducts daily briefing,Ensure that all staff areproperly dressed,neat and clean before start of duty.Similarly,staff appearance should remainclean,smart and tidy at all times.

主持每日的交接班会，确保所有员工保持工作服的干净与整洁和良好的仪容仪表

• Be responsible for training Bellman,Parking Valets andDoormanin their respective jobs (by identifying training needs)

负责培训所有的礼宾员，泊车员，门童各自不同的工作内容（各自培训所需）。

• Ensure that all staff are fully informed and knowledgeable onhotel facilities and its surrounding areas

确保所有员工完全了解酒店设施设备和知识以及周边地区信息。

• Ensure that the surrounding areas at the lobby level and mainentrance are clean

确保大堂周边区域和主要通道干净整齐。

• Supervise the Parking Valets in handling guests' vehiclesproperly

监督车辆指引，正确引导客人车辆。

• Prepare newspaper orders and co-ordinates with news vendorfor early delivery.Supervises Bellmanfor newspaper delivery

预先准备协调预定报纸，监督礼宾员报纸派送。

• Ensuring that all equipment (trolley, etc....) are in propercondition and recorded properly

确保所有物品（手推车，等）摆放整齐和记录完整。

• Must be fully conversant with emergency evacuation and fireprocedures and ensuring all uniformed staff are aware of these procedures

必须完全熟悉紧急疏散和消防程序,确保所有当班的工作人员知道到这些程序。

QUALIFICATIONSAND REQUIREMENTS 任职要求

RequiredSkills –

工作技能---

• Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers,employees and third partiesthat reflects highly on the hotel,the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Proficientin the use of Microsoft Office and Front Office System

精通使用微软办公系统和前厅操作系统。

• Goodwriting & communication skill.

良好的书写和沟通能力。

• Problem solving andorganizational abilities

解决问题和组织能力。

Qualifications–

学历---

• Diploma or Vocational Certificate in HotelAdministration,Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

Experience–

工作经验---

• 1 years experience in frontoffice/guest services or related discipline including supervisory experience,or an equivalent combination of education and experience. 

拥有1年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景