楼层经理 Floor Manager

DUTIES AND RESPONSIBILITIES 工作职责

Supervise the implementation of housekeeping standards and proceduresin relation to:
监督客房标准和程序的执行，主要如下

o     Public Area Service

公共区域清洁服务

o     Bedroom service

卧室清洁服务

o     Bathroom service

浴室清洁服务

o     Valet service

管家服务

o     Cleaning service

清洁服务

o     Linen maintenance

布草的维护

Recommended changes to these standards and training needs on an ongoingbasis
对当前的标准和培训进行适当的建议和改进。

Maintain a current and thorough knowledge of all housekeepingprocedures.
掌握当前的、全面的客房体系的相关。

Start and End the shift and ensure effective shift hand over
上下班,确保有效地移交工作。

Distribution and collection of keys
分发和收取钥匙。

Management of all incoming and outgoing calls
控制内外部的调用。

Solve employee grievances
解决员工的不平情绪。

Perform Room allocations
分配房间。

Perform Room inspections
检查房间。

Prioritise guests rooms cleaning
有效分配客人的房间打扫工作

Liaise with Front Office for guest and hotel requirements
椐客人和酒店要求与前厅部保持联系。

Co-ordinate special projects (eg ite rooms, vermin control, window andcarpet cleaning, room inventories)
协调方案（房间的布置、虫害的 控制、窗户及地毯的清洁、房间的财产）

Manage all special requests made by guests
处理客人的特殊需求。

Ensure consistency within the department
确保部门内部的一致性。

Management of lost property for the hotel
处理酒店的失物招领问题

Ensure you have completed knowledge of room types, layouts andfacilities
确保已熟知房间类型、布局和设施相关知识。

Manage storage areas
管理库房区域。

Maintain adequate stock levels
维持足够的库存水平。

Complete stock takes as required
完成必需的库存量

Conducts shift briefings to ensure hotel activities and operationalrequirements are known
管理排班事项以确保酒店的活动和运作的要求众所周知。