宾客服务经理Guest Service Manager

• Under the general direction of the Assistant Front Office Manager, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinates with all departments in the hotel promotes the desired work culture around the five core values of Winning Ways and Service of the InterContinental Hotels Group and the brand ethos

按照洲际酒店管理集团标准，在前厅部副经理的领导下，给所有部门提供合理的支持，与客人和社区成员多沟通，协调与各部门的关系，围绕洲际集团制胜之道的五项核心价值，增强员工的工作氛围，发扬洲际集团的团队合作精神。

• At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

• Be charming by being approachable, having confidence and showing respect.

亲切、充满自信、体现尊重来展现富有魅力的你。

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。