宾客服务主管 Guest Services Supervisor

DUTIES AND RESPONSIBILITIES 工作职责

• Maintain a close communication with Reservations Manager andDirector of Revenue to ensure No Overbooking situation of Room Type and OverallGuests Rooms by understanding Rooms’ Availability, Room Types, Accuracy of RoomCount at the Opera System

与预定经理和收益总监保持密切沟通，确保在系统内没有超额预定情况发生，包括：房型、房间等

• Monitor the Total Rebates done for the day and provide counseling tothe staff.

监控全天所有扣减账目以及向员工提供建议和劝告。

• Understand the procedures for System Shut Down situation

熟悉系统瘫痪的处理程序。

• Inspect frequently for cleanliness and orderliness of the lobby area

经常检查大堂区域的清洁和整齐。

• To follow up closely with the Credit Manager and Reservation Manageron any issues on billing, payment, vouchers etc. To ensure that no guestaccount will be transferred to pending folio due to inefficient in followingup.

与信贷经理和预定经理一同密切跟进任何账单问题、付款凭证、礼券等。确保没有客人账目转移到待解决账户中。

• Conducts shift briefings to ensure hotel activities and operationalrequirements are known

进行有效的交接班简报工作，以明确酒店活动和运营要求

• Supervise front desk operations during assigned shift including:

在当班期间监督前厅部运营情况，包括：

o   Maintenance of guest information

维护客户信息

o   Maintenance of information about local events

维护当地活动的信息

o   Compile occupancy statistics

统计入住情况

o   Supervise group bookings

监督公共广播系统的使用

o   Assisting with serious complaints

协助解决严重投诉问题

• Supervise cashiering activities during shift including:

在当班期间监督收银活动，包括：

o   Cash handling and bankingprocedure

现金处理和银行业务程序

o   Dealing with irregular payments

处理非法支付情况

o   Instructing staff in creditpolicies and facilities

就信用政策和设备对员工进行指导

o   Instructing staff in cashsecurity procedures

就现金安全程序对员工进行指导

o   Carry out debtor control

实施应收帐款控制

o   Prepare reports

准备财务报告

o   Supervise the cashiering system

对收银系统实施监管

QUALIFICATIONS AND REQUIREMENTS 任职要求

Required Skills –

必须技能---

• Communication skills are utilized a significant amount of time wheninteracting with others; demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Proficient in the use of Microsoft Office and Front Office System

熟悉使用办公软件和前台操作系统

• Good writing & communication skill.

具有良好的书写和沟通能力。

• Problem solving and organizational abilities

具有良好的处理问题和组织能力。

Qualifications –

学历---

• Diploma or Vocational Certificate in Hotel Administration, HotelManagement or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平

Experience –

工作经验---

• 6 months experience in guest service or customer service, or anequivalent combination of education and experience. 

拥有6个月前厅或宾客服务经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。