宾客服务中心主管/领班 Guest Service Center Supervisor/Captain

DUTIES AND RESPONSIBILITIES 工作职责

• Provideinput for Front Office Departmental Meetings and deputize in cases of absence

在代表缺席的情况下为前厅部会议提供记录。

• Istrained to maintain accurate records.

准确记录相关信息

• Performsall related duties and services as assigned by the Guest Service Manager

执行部门经理分派的相关任务和工作职责

• Respondsto solve problems in the absence of Senior Management.

在部门经理不当班情况下，能及时解决相关问题

• Complieswith all departmental policies, as well as hotel rules, regulations andpolicies and ensures that all Guest Service Center Associate comply with thesame rules and regulations.

遵守部门规定和酒店规定，并要求员工一样遵守相关规定

• Ensureproper grooming of associates.

确保员工仪容仪表整洁

• PromoteInter-hotel sales and in house facilities

促进酒店销量和酒店设施。

• Directs,supervises and coordinates the activities in GSC department

指导，监督，协调宾客服务中心的员工及服务。

• Developsand implement procedures for proper handling in and out going telephone calls,facsimile transmission, rental equipment, lease telephone lines and othertelecommunication services

发展和执行适当操作电话、传真传输,租赁设备、租赁电话线和其他电信服务的程序。

• Investigatescomplaints regarding the Telecommunication services and the Operators andtechnicians, takes appropriate actions.

调查关于电话服务，职员和技术员工的投诉，并采取适当的惩处。

• Developsworking plans to carry out goals, compares actual achievements against goalperiodically, take necessary corrective actions

开发工作计划并实施目标,比较实际的成就与目标定期,采取必要的纠正措施。

• Managesand monitors the operation of all equipment’s, software, hardware and endureall units are working and installed properly

管理和监督所有员工对于操作设备、软件、硬件进行正确安装。

• Maintainsup to date list of all telecommunication equipment

维护和更新通讯设备列表。

• Monitorsthe performance of PABX/Voice Mail/Call Accounting software and maintainlogbook of equipment performance report

监测分机的性能、语音邮件、电话会计软件和维护日志的设备性能报告。

• Investigatesand reports software problem to Vendors, coordinates interface problem solvingwith the hotel System Manager

向供应商反馈系统软件问题，与电脑房经理一同解决系统问题。

• Maintainssuitable record to process telephone calls in the billing system, and tomaintain record of the room status up to the Brand minimum standards

在电话计费系统中维持适当的纪录，并保持房间状态在品牌要求的最低标准之上。

• Maintainsuser documentation, PABX system reports, telephone list, and numbering planleases agreement on rental lines, maintenance contract and local licenses

维护用户文档,电话系统报告、电话列表和编号计划租赁协议、维修合同和当地许可证

• PerformsPABX data-base programming and regular service change to control class ofservice on all telephone sets in the hotel.

执行数据库编程，以此改变酒店内所有分机的拨打权限。
 

QUALIFICATIONSAND REQUIREMENTS 任职要求

RequiredSkills –

必须技能---

• Good computer skills

良好的计算机能力

• Train the trainer skills

良好的培训技巧

• Good Interpersonal Skills

良好的交际能力

• Proficiency in Opera, POS, PABX systems,

熟悉Opera，POS，程控交换机系统

• Good Leadership Skills

良好的领导能力

• Fluency in English

良好的英语能力

• Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum

熟悉办公软件：文字处理，表格和幻灯片

Qualifications–

资格证书

• Diplomaor Vocational Certificate in Hotel Administration, Hotel Management orequivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience–

经验

• 1 years experience infront office / guest services or related discipline including supervisory experience, or an equivalentcombination of education and experience. 

拥有1年前厅或宾客服务或电话总机工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。