宾客关系主管/主任 Guest Relations Supervisor/Officer

DUTIESAND RESPONSIBILITIES 工作职责

• Plan and co-ordinate the provision of friendly, efficientservices to our guests

计划和协调安排贵宾赠品，高效率服务客人

• Inspects all VIP rooms prior to arrival

检查所有预抵的重要宾客房间。

• Greet VIP guests personally

当面问候客人。

• Promote Inter-Hotel sales and in-house facilities

促进酒店销售和房间设施。

• Assistwith check-ins/check-outs for Front Desk

协助前台办理入住/退房。

• Coverguest relations desk

关注宾客关系接待台。

• Assistall departments in being receptive to the needs of guests

协助所有部门，帮助客人所需。

• Attendrecreation activities when necessary

参加必要社交活动。

• Assistin any other duties when required by the Loyalty Manager

当忠诚经理需要时协助其工作。

• PriorityClub & Ambassador and regular guest welcome letters

优悦会会员&大使会员和常客的欢迎信。

• Solicitationof Priority Club & Ambassador applications

优悦会会员&大使卡会员招募工作。

• Attendingto special requests by guests

关注客人特殊需求。

• Handle guest complaints and refer them as necessary, followsup on corrective action

处理客人投诉如必要时需及时汇报，跟进补救行动

• Review arrival lists for all arrivals and VIPs to check roomallocations, amenities, and special requests

检查所有预抵客人和重要宾客名单并检查房间安排情况，房间礼品和客人特殊需求。

QUALIFICATIONSAND REQUIREMENTS 任职要求

RequiredSkills –

技能要求---

• Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Goodwriting & communication skill.

具有良好的写作沟通能力

• Proficientin the use of Microsoft Office and Front Office System

熟悉使用办公软件和前台操作系统

• Problemsolving and organizational abilities

解决问题和组织能力

Qualifications–

资格证书

• Bachelor’sDegree or Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

• 1years experience in front office / guest services or related discipline includingsupervisory experience, or an equivalent combination of education andexperience.

拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景