宾客关系主任
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Shaanxi, Xi'an
Hotel: Xi'an (SIAZQ), No. 1 Zhu Que Zhong Road, 710061
Job number: 118689
职位概述
- Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
- 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的会员相关服务。
- 在当班期间监督前厅部会员相关的运营情况，包括：
- Maintenance of guest information
- 维护客户信息
- Monitor member bookings
- 维护当地活动的信息
- Statistics of member occupancy
- 统计会员入住情况
- Arrange check-in for members 为会员安排入住
- Assist guest rooms to arrange rooms for guests
- 协助客房为客人布置房间
- Assist guest service manager in handling customer complaints
- 协助宾客服务经理处理客诉
- Revisit members' feeling of check-in
- 回访会员的入住感受
- Supervise activities during shift including:
- 在当班期间监督活动，包括：
- Cash handling and Pos procedure
- 为客人安排房间的程序
- Learn about VIP accommodation
- 了解VIP住店情况
- Prepare birthday surprises for members
- 为会员准备生日惊喜
- Implement any complaints to members during their stay
- 实施对会员在住期间的任何投诉问题
- Prepare relevant information reports of members
- 准备会员的相关资料报告
- Return visit member check-in experience
- 回访会员入住体验
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