客房部服务员（楼层/公区/洗衣房）Housekeeping(Floor/Public Area/Laundry) Attendant

DUTIESAND RESPONSIBILITIES 工作职责

• Cleans and maintains guest rooms, guestcorridors, linen rooms and cupboards according to set standards and procedures

根据制定的标准对客房、走廊、布草房和橱柜进行清洁和维护。

• Replenishes guest supplies

补充客用品。

• Ensures guest services specified by superiorsand guests requests are promptly and courteously met

确保迅速而礼貌地完成主管和客人所作的要求。

• Reports damage or malfunction in hotel rooms tosuperior

向主管汇报客房的损坏和故障情况。

• Maintains equipment in proper state ofcleanliness and repair

保持设备处于良好的清洁和维护状况。

• Maintains a section room report

做好部门记录。

• Maintains a dailyroom checklist

做好每日的客房检查单的记录。

• Meets with superior and takes on daily assignedtasks

配合主管并负责完成每日分配下来的工作。

• Reports lost and found articles to coordinatorimmediately and submit to Housekeeping office record and conserve.

如拾到遗失物品应立即报告客房协调员并交到客房办公室记录保存。

• Report guest complaints to superior immediately

如有投诉应立即上报主管。

• Reports unusual behavior/activities on floorsto supervisor

将楼层上的反常行为或活动上报主管。

• Records room status in allocated sectionaccurately

正确地上报所负责区域的房态。

• Complies with hotel’s health, safety andhygiene policy

按照酒店的健康、安全、和卫生制度执行。

• Adheres to personal grooming and hygienestandards

注意个人的衣着及卫生应符合标准。

• Attends meetings and training sessions asrequired

根据要求参加会议和培训课程。