客房部主管（楼层/公区/洗衣房）Housekeeping Supervisor(Floor/Public Area/Laundry)

DUTIESAND RESPONSIBILITIES 工作职责

Housekeeping Supervisor(Floor) 客房部主管（楼层）

• Supervise the implementation of housekeepingstandards and procedures in relation to:

监督客房标准和程序的执行，主要如下

o   Bedroomservice

卧室清洁服务

o   Bathroomservice

浴室清洁服务

o   Valetservice

管家服务

o   Cleaningservice

清洁服务

o   Linenmaintenance

布草的维护

• Recommended changes to these standards andtraining needs on an ongoing basis

对当前的标准和培训进行适当的建议和改进。

• Maintain a current and thorough knowledge ofall housekeeping systems

掌握当前的、全面的客房体系的相关知识信息。

• Open and close the shift and ensure effectiveshift hand over

上下班班确保有效地移交工作。

• Management of all incoming and outgoing calls

接听并处理内外部的电话。

• Solve employee grievances

解决员工的不平情绪。

• Perform Room allocations

分配房间。

• Perform Room inspections

检查房间。

• Prioritise arrival rooms

优悦会客人预抵房

• Liaise with Front Office for guest and hotelrequirements

根据客人和酒店要求与前厅部保持联系。

• Ensure guest valet is processed and deliveredin a timely manner

确保客人的洗衣被及时地处理和递送。

• Co-ordinate special projects (eg ite rooms,vermin control, window and carpet cleaning, room inventories)

协调方案（房间的布置、虫害的控制、窗户及地毯的清洁、房间的财产）

• Manage all special requests made by guests

处理客人的特殊需求。

• Ensure consistency within the department

确保部门内部的一致性。

• Assistant coordinator management of lostproperty for the hotel

协助文员处理酒店的失物招领问题

• Ensure you have complete knowledge of roomtypes, layouts and facilities

确保已熟知房间类型、布局和设施相关知识。

• Manage storage areas

管理库房区域。

• Maintain adequate stock levels

维持足够的库存水平。

• Complete stock takes as required

完成必需的库存量。

• Conducts shift briefings to ensure hotelactivities and operational requirements are known

管理排班事项以确保酒店的活动和运作的要求众所周知。

QUALIFICATIONS AND REQUIREMENTS 任职要求

• Diploma or Vocational Certificate or equivalent, 1 or 2 yearexperience as housekeeping supervisor or an equivalent combination of education andexperience.

职业技术证书或其它相关技能证书，1 or 2年楼层主管工作经验或相关的教育背景。