前台经理 Front Desk Manager
Hotel Brand: Holiday Inn
Location: China, Hainan, Sanya
Hotel: Sanya Bay (SYXSB), 207 Sanya Bay Road, Tianya District, Sanya, 572000
Job number: 129478
1.监督检查前台、服务员的工作质量。
2.处理客人投诉，协助酒店领导和有关职能部门处理在酒店内发生的各种突发事件。
3.每天做巡视前台工作，监督工作人员的仪容仪表、卫生状况、设备运行、以及安全等情况。
4. 与财务部人员配合，追收仍在酒店住宿客人拖欠的账款及调整财务相关的账目问题。
5.为生病或发生意外事故的客人安排送护或送院事宜。
6.大堂范围内需维修项目，并督促有关部门及时维修。
7.向前厅部经理反映有关员工的表现和客人意见。
8.每天坚持在值班记录本上记录当天发生的事件及投诉处理情况，并向前厅部经理汇报。
9.做好领导指派的其它工作。
10.每月提前做好前台排班、考勤等相关工作。
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
