中餐厅餐饮服务主管

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Wuhan

Hotel: Wuhan Optics Valley (WUHBL), Part of 2-3 Floor & 9-21 Floor Building B, Financial Center Optics Valley No. 668 Gaoxin Avenue, 430073

Job number: 131679

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宾客体验

· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

· 协助迎宾台或大门处的所有工作，同时确保中餐厅保持美观整洁

· 通过快捷的个性化服务为宾客提供难忘的体验，不忘发现并记录宾客的喜好

· 解决宾客的问题，并充分利用宾客的反馈来提升宾客满意度

· 收集并分享当地攻略以满足宾客的不时之需，比如体育赛事、名胜古迹和当地餐厅等

· 在短时间内建立良好的宾客关系

负责业务

· 监督服务设备的维护保养。

· 监督客用设施和服务的标准。

· 控制存货和监督保安成序。

· 协助菜单和酒水单的设计工作。

· 监督各项职能。

·监督餐厅的服务。

岗位要求：

· 酒店管理，餐饮或相关专业的大专学历。

· 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Who we are

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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中餐厅餐饮服务主管